Legal inquiries don't wait for business hours.
Someone is injured, served with papers, or facing an urgent family matter. They search, find your firm, and call. It's 6:45pm. The front desk is gone and the partners are in a client meeting. The call goes to voicemail.
In law, the urgency of the matter is often what drives a person to call in the first place. When that call isn't answered, many callers don't leave a message — they call the next firm on the list. The economics are stark: you spent money to earn that inquiry through SEO, Google Ads, or a directory listing, and the conversion happened at a moment when your office wasn't equipped to receive it.
During business hours the problem is different but equally real. The receptionist handles existing clients, schedules, filings, and a dozen other demands simultaneously. When a new inquiry call comes in, the choice is between putting an existing client interaction on pause or letting the new inquiry ring out. Neither is a good answer. New client intake suffers not from a lack of intent but from a lack of dedicated capacity.
An AI voice agent fixes both gaps. It answers on the first ring at any hour, introduces itself as the firm's intake assistant, gathers the nature of the matter and preliminary details, and books a consultation appointment. For firms where ethics rules matter, we build the agent to stay strictly within intake — information collection and scheduling — without giving legal advice or making representations. The agent captures. The lawyer advises.
Designed for the way new clients actually reach a law firm.
The agent handles the intake conversation — the part that converts a call into a booked consultation — with the structure and discipline that legal intake requires.
Answers every new inquiry, day or night.
The agent answers with a professional, firm-branded greeting and identifies the call as new client intake. It handles the initial questions — what area of law the matter involves, a brief description of the situation, and the caller's contact information — and routes anything requiring immediate human attention to an on-call lawyer or emergency line. Standard intake gets booked without the need for a human. Works alongside the AI receptionist for full inbound coverage.
Case context before the consultation.
The agent gathers the matter type, a summary of what happened, and the timeline — so when the lawyer opens the file before the consultation, they already know who they're speaking with and what the matter is. Lawyers walk into consultations prepared, not discovering the case type in the first five minutes. The intake data routes to the right practice group automatically.
Consultations scheduled. Files opened automatically.
The agent books consultations into the right lawyer's calendar based on practice area and availability. The intake record is created in your CRM with all collected details. Conflict-check flags can be built into the workflow. Follow-up reminders go to the prospective client before the consultation. The full pipeline runs through automated workflows — nothing depends on manual data entry.
More consultations. Less dropped intake.
The practical outcome is a conversion rate on inbound inquiries that doesn't depend on whether a human happened to be available at the right moment.
After-hours inquiries converted
Evening and weekend calls — which account for a significant share of urgent legal inquiries — now reach an intake agent rather than voicemail. Consultations book around the clock.
Receptionist bandwidth freed
New intake no longer competes with existing client service for the receptionist's time. Intake runs in parallel, handled entirely by the agent during the first conversation.
Better-prepared consultations
Lawyers enter every consultation knowing the matter type, the basic facts, and who they're meeting. Less time spent on initial discovery means more time spent on the actual legal issue.
Built and live in under two weeks.
TRIVOX builds, integrates, and launches the agent. You review the intake flow and go live. No in-house technical work required.
Discovery and compliance check
We review your intake process, practice areas, ethics considerations, and any restrictions on what the agent can and cannot say. The agent is built strictly within those limits.
Intake flow build
We configure the voice agent on VAPI with your firm branding, practice area routing logic, and intake question sequence. We match the tone and language to your firm's standard.
Calendar and CRM integration
We connect to your scheduling system and CRM. Consultations book in real time. Intake records create automatically with full call data attached.
Test and launch
We run the agent through intake scenarios before going live. After launch, TRIVOX monitors call quality and adjusts the agent as your practice areas or intake requirements change.
Related, and what to do next.
Questions, answered.
Will the AI agent give legal advice?
No. The agent is built strictly for intake — collecting information and booking consultations. It does not provide legal analysis, make representations, or advise on outcomes. That boundary is hard-coded into the configuration.
Can it handle multiple practice areas?
Yes. The agent routes based on the nature of the matter — family, personal injury, immigration, corporate, criminal — and books into the appropriate practice group's calendar. Each routing path is configured during setup.
What happens when a caller has a genuine emergency?
The agent is built to detect urgency signals and offer to connect the caller to an on-call contact or emergency line if your firm provides one. For firms without an emergency line, it captures the matter and flags it for priority follow-up first thing the next business day.
Does it work with our existing practice management software?
TRIVOX integrates with most common practice management and CRM platforms. We confirm compatibility during the discovery call. If your system has an API or webhook support, integration is generally straightforward.
How do we handle conflicts of interest checks?
Conflict checks can be built into the workflow — the intake data routes to a staff member for a conflicts check before the consultation is confirmed, or the booking is held pending clearance. We configure this to match your firm's process.
Is the call recorded and stored?
Call transcripts and summaries are stored in your CRM as part of the intake record. Recording and retention policies are configured to match your jurisdiction's requirements.