You're under a sink. The phone rings. You lose the job.
Plumbing is hands-on work. You can't stop mid-repair to answer a call, and most people looking for a plumber don't leave voicemails — they move on to the next number.
A GTA homeowner wakes up to a backed-up drain on a Saturday morning. They call the first three plumbers they find. Two go to voicemail. The third answers. That third plumber gets the job. It doesn't matter that you're the best — you just weren't available at that moment. This happens to plumbing businesses every day, and the revenue loss compounds quietly over weeks and months.
The problem gets worse during high-demand seasons. A cold snap hits Etobicoke and the calls stack up. You're managing an emergency at one address, a tech is at another, and your phone is ringing with three more people who need someone today. You can't physically answer all of them. Without a system, most of those calls become missed revenue.
A receptionist that handles calls exactly the way you would.
The AI voice agent is trained on your business — your services, your service area, your availability — and picks up every call like a competent front desk.
Picks up every inbound call, day or night.
The agent greets callers professionally, identifies what they need, and handles the full conversation. It can tell a caller your service area, your hours, what jobs you take, and whether you handle emergencies. Callers aren't talking to a hold message — they're talking to something that responds to them.
Asks the questions you'd ask before rolling a truck.
The agent collects address, issue type (leak, drain, water heater, toilet, emergency vs. scheduled), and the caller's contact details. That information goes straight into your CRM or booking system before you've even put down your wrench. No post-call data entry, no sticky notes.
Confirms the appointment and sends reminders.
For scheduled jobs, the agent books directly into your calendar and sends the customer a confirmation text or email. If a caller says they'll call back, the system flags it for follow-up. Combined with workflow automation, you can trigger dispatch alerts or push jobs to a field app automatically.
More jobs captured, less admin work.
The point isn't to add technology for its own sake. It's to stop losing jobs to a missed call and reduce the back-office time that eats into a plumber's day.
Zero missed calls
Every inbound call gets answered — weekend morning, mid-afternoon during a job, 11pm emergency — without you being available to pick up.
Job details ready before you call back
Address, issue type, and contact info are captured and logged automatically. When you review calls later, the job sheet is already half done.
Faster booking for scheduled work
Drain cleanings, water heater replacements, and routine repairs get booked without a phone tag loop. The customer confirms their slot and gets a reminder before the day of.
Built for your business, live in days.
TRIVOX handles the full build. You tell us how your business runs, and we configure the system to match it.
Discovery call
We learn your service area, job types, emergency policy, pricing (if you quote over the phone), and how you currently dispatch and book. Fifteen minutes covers most of it.
System build
We configure the AI voice agent on VAPI, script the intake questions, connect it to your calendar or CRM, and set up notification routing so you know when a new job comes in.
Testing
We run test calls across your common scenarios — routine service inquiry, emergency call, out-of-area caller, after-hours call — and adjust the agent's responses until they're right.
Go live
Your business line forwards to the AI receptionist (or we set up a new number). From that point, every call is answered. You get a summary of each call and can review recordings.
Related, and what to do next.
Questions, answered.
Can the AI receptionist handle plumbing emergency calls?
Yes. The agent identifies urgent calls — active leak, no hot water, sewage backup — and handles them differently than routine service inquiries. It can collect the details, flag the call as high priority, and send you an immediate alert so you can call back fast. It's honest with the caller about response time rather than making promises it can't keep.
What if a caller asks a question the AI doesn't know?
The agent is trained on your business, so it handles the common questions well. For anything outside its knowledge — specific pricing, complex job assessment — it captures the caller's details and tells them you'll call back shortly. It doesn't guess or give bad information.
Does it work with the booking software I already use?
We connect the system to the tools you already have. Most calendar and field service platforms can receive bookings through the integration we build. If your current setup is just a shared calendar or a spreadsheet, we can work with that too.
What does TRIVOX charge for this?
There's a one-time setup fee to build and configure the system, and a monthly fee to run and maintain it. The exact amounts depend on your call volume and integrations. Book a call with us and we'll quote you based on your specific situation.
Will customers know they're talking to an AI?
The agent is professional and natural, and most callers interact with it as they would with a receptionist. The focus is on answering their question and capturing the job correctly, not on tricking anyone. You can choose how you want the agent to identify itself.